What makes our customers so happy?
What is all this commotion about 150% Ultimate Price Protection? DiversDiscount.com knows that our customers value many things, including friendly, professionally trained staff, terrific service and big savings on scuba equipment. But we don't stop there. If, within 30 days of your purchase from DiversDiscount.com, you find the same item advertised by an authorized SCUBA dealer for less, show us the ad and we'll give you 150% of the difference as a credit towards your next purchase of scuba diving equipment.
Will DiversDiscount.com match or beat any unauthorized dealer's price? Not only will DiversDiscount.com match AND beat any authorized dealer's price, but we also offer price protection against all unauthorized, gray-market dealers as well. Because these dealers do not provide a full manufacturers warranty with their products, we will match the price. Please allow us 2-3 business days to confirm that the retailer has the item in stock at the price you have indicated. If the unauthorized dealer has the product in stock, we will provide the full manufacturers warranty. DiversDiscount.com is an authorized dealer for all the dive gear we sell.
Will my brand new dive gear come with a full manufacturers warranty? Because DiversDiscount.com is an authorized dealer for all the products we sell, ALL products ordered come with a full manufacturer's warranty. For more information on warranties, check out http://www.DiversDiscount.com/resources/warranty_info.asp.
Just how big is DiversDiscount.com's gear selection? DiversDiscount.com has one of the world's largest sites for scuba gear and equipment, as well as providing resources for dive travel, equipment repair and maintenance, where to find replacement C-cards and much more. The gear selection at DiversDiscount.com comprises over 500 online pages, and we are constantly adding new products every day. If, by the slim chance you don't see what you are looking for, feel free to call us at 800-34-SCUBA.
If my order isn't what I expected, will there be any difficulty in making a return or exchange? This is not a problem at all... All unused items may be returned or exchanged within 30 days of purchase. Additional shipping charges will be assessed on all exchange transactions. Any item that has been placed in water or shows wear will be considered used. Please fill out the RMA form that you find enclosed with your order, or you can find it at http://www.DiversDiscount.com/rma.asp, and return it with your product so that we may know what you want us to do.
I'm leaving for a trip next week. Will I have to put my gear together myself? DiversDiscount.com provides the convenience of shipping all orders completely assembled and ready to go. Assembling is performed by instructors, so when an order arrives at your door step, all one needs to do is to provide the water and the time for hours of fun.
How can I believe that all the good things that I've heard about DiversDiscount.com is true? Don't take our word for it, check this out...
"You folks run a GREAT Operation. We have been very impressed with our orders to date along with your well done web site and wonderful customer service."
Jack and Jackie Gregory
(via e-mail)
"you guys are da bomb diggity doggy!" (we think this is a good thing)
Stacey T.
(via phone)
"I spoke with you recently having no luck getting help on mask selection from local dive shops. You asked me about my body proportions and what types of problems I've had with other masks. You recommended several options. I decided to go with the same mask (Platina) that the instructor I spoke with uses as he indicated his face was fairly narrow as is mine. While using it for the first time in Key Largo, very little water found its way into the mask. The little that did was easily expelled through the purge valve. Great Product. Thanks Eric for the first rate advice
Glenn Roberts
(via e-mail)
"They went beyond the call of duty to get me going and make sure I had the
proper hoses for my new rig. And they assembled it, which was an unexpected
suprise!."Michael Garrett
(via e-mail)
"Thanks for handling my order like a pro. As long [as] diversdiscount has representitives like you I will continue to be a customer."Ken Alveari
(via e-mail)
"I would just like to thank all the instructors who have been so pleasant to deal with while I awaited my underwater walkman! I am so excited that it is finally coming - but again every one was so great to talk to! Thanks so much for your professionalism and good humor."
Lisa Shenkman
(via e-mail)
"Thank you very very much. I appreciate your effort. Tell your boss I'm really pleased with the quality service I have received since my first order, a few weeks ago. The customer service quality is excellent."
Eduardo Ortiz
(via e-mail)
"I recently came across your web site while searching for a place to order scuba supplies for my daughter. Being a non-diver myself, I had no clue what to order. I wanted to say thank-you for the help I received when I called and the prompt arrival of my order. I've had a few bad experiences ordering from the internet - from companies on the opposite side of US - that I didn't know anything about. But your company was top notch! If I need more diving supplies, you will be the first one I call."
Sherri Phairas
(via e-mail)
"I just wanted to drop a note saying how pleased I was with my recent order. I ordered a Genesis Resource complete console and a module, both nitrox on a Thursday and received them by the following Tuesday. I saved a bunch of money from what my usual dive shop wanted for the identical items. I look forward doing business with you in the future and expect business from my friends who dive."
Jodie Pennington
(via e-mail)
"Thanks for your help. Enjoyed talking about dolphins with you. It's great to deal with nice sales reps who love our hobby too! Honduras should be great - we appreciate you getting the BC to us so fast."
Lynn Spencer
(via e-mail)
"It has been a pleasure doing business with you. Your sales staff has been exceptionally knowledgeable, helpful and friendly during all of my transactions."
Mark McCloskey
(via mail)
"The best prices, the most professional staff-this is a no brainer-I love a good deal, and at Scuba.com I not only got a great deal, but I got great service as well. They answered all my questions & really made the whole experience a fun one."
Diana Roberts
(via newsgroup)
"Thanks for all you help. Hope I enjoy my trip as much as I have enjoyed doing business with your store."
Robert Hurley
(via e-mail)
"I recently ordered your Luna dive package. I believe I talked with Brian on the phone to order everything. I am a newly certified diver and this was to be my first open water dive in the ocean. I was apprehensive about the dive and my equipment. Scuba.com promises that all their gear is assembled by instructors and that it is ready to go "out of the box". Well let me tell you that everything worked just like you said it would! My husband and I logged 6 dives over three days and I NEVER had ANY problem with anything from Scuba.com. I had the best vacation and not having to fix any of my scuba equipment sure made it better. I will whole heartedly recommend your site to my friends who are looking for any scuba equipment. Your prices on equipment can't be beat and your shipping is the lowest around. Thanks so much for your outstanding service!"
Tracy Chaddon
(via e-mail)
US, Canada, Mexico and the Caribbean call toll free 1-888-347-2822
International callers please dial 1-949-221-9300
Product Information Questions? Call our certified instructors toll free 888-347-2822
e-mail our instructors at info@DiversDiscount.com
Corporate Office: DiversDiscount.com ®
1752 Langley Avenue, Irvine CA 92614
SCUBA Diving requires professional training and certification
Prices subject to change.
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